This Privacy Policy describes how we collect, use, and protect your personal information when you use our website. By accessing our content or making a purchase, you agree to the practices described here. Our website operates in full compliance with the Privacy Act 1988 (Australia) and the Australian Privacy Principles (APPs).
1. Information We Collect
We only collect the information necessary to operate our website, process orders, and communicate with customers. This may include:
- First and last name
- Email address (newsletter sign-up, account details, or checkout)
- Phone number (checkout only, for delivery and communication)
- Shipping and billing address
- Payment information (processed securely by third-party providers — we do not store full card details)
- Browsing information, such as IP address, visited pages, time spent on the site, and user behavior (via cookies and tracking technologies)
2. How We Collect Your Information
Your information may be collected through:
- Voluntary forms, such as newsletter sign-ups
- The checkout process, when you provide details required to complete your order
- Cookies and tracking technologies, used to analyze website performance and user behavior
- Third-party services, including analytics, marketing tools, and hosting providers
3. How We Use Your Information
We use your data to:
- Process and deliver your orders
- Communicate with you about orders, support, or important updates
- Send promotions and marketing messages (with your consent)
- Improve website performance and user experience
- Comply with legal obligations
- Prevent fraudulent activities and ensure platform security
4. Cookies and Tracking
Our website uses tracking cookies to:
- Analyze browsing behavior
- Measure website performance
- Provide personalized or relevant advertising
- Store user preferences
You may disable cookies in your browser settings; however, some website features may not function properly as a result.
5. Sharing Your Information
We may share your information only with essential partners, including:
- Secure payment processors (e.g., Stripe, PayPal)
- Delivery and logistics providers
- Email marketing platforms
- Website hosting services
- Analytics and traffic measurement tools
We do not sell, rent, or trade your personal information with third parties.
6. Data Protection and Security
We implement technical and organizational measures to safeguard your information, such as:
- SSL/TLS encryption
- Restricted access for authorized personnel only
- Monitoring and protection against unauthorized access
- Secure storage on servers that comply with Australian privacy standards
7. Your Rights
Under the Australian Privacy Principles (APPs), you have the right to:
- Access your personal information
- Request correction of inaccurate or incomplete data
- Request deletion of your data, where applicable
- Withdraw marketing consent at any time
To exercise your rights, please contact us using the details at the end of this policy.